Privacy Policy

1. Introduction

This Privacy Policy describes how MyDriver ("we," "our," or "the app"), operated by Consumers Network, collects, uses, and protects the personal information of our users ("you" or "user"). This policy applies to both passengers and drivers using our ride-hailing platform.

By downloading, accessing, or using My Driver, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our app.

2. Information We Collect

2.1 Personal Information

We collect the following information when you register and use our app:

For All Users:

• Name and surname
• Phone number
• Email address (optional)
• Profile picture (optional)
• Payment information (for wallet transactions)

For Drivers:

• Driver's license number
• Vehicle information (brand, model, type, license plate)
• Vehicle registration documents
• Background check information (as required by local regulations)

2.2 Location Information

Foreground Location (When App is in Use):

We collect precise location data when you are actively using the app to:

• Show nearby drivers to passengers
• Calculate trip routes and fares
• Display real-time trip tracking
• Match passengers with drivers

Important: We do NOT collect background location when the app is closed or not in use. Location tracking stops automatically when:

• You close the app completely
• You end an active trip
• You go offline as a driver

2.3 Automatically Collected Information

• Device information (model, operating system version)
• IP address
• App usage statistics
• Crash reports and diagnostic data

2.4 Firebase Services Data

We use Firebase for authentication and real-time features, which may collect:

• Authentication tokens
• Real-time database sync data
• Cloud messaging tokens for notifications

3. How We Use Your Information

3.1 Service Provision

• Facilitate ride matching between passengers and drivers
• Calculate trip routes and fares
• Process payments and wallet transactions
• Send trip-related notifications (driver arrival, trip updates)
• Provide customer support

3.2 Safety and Security

• Verify driver and passenger identities
• Monitor and prevent fraudulent activities
• Maintain trip history for safety records
• Comply with legal obligations

3.3 Service Improvement

• Analyze usage patterns to improve app functionality
• Fix bugs and technical issues
• Develop new features

4. Location Data Usage

4.1 When Location is Collected

• Only when the app is open or minimized (not when completely closed)
• Only during active trip requests or rides
• Location collection stops automatically when you:
  • End a trip
  • Close the app
  • Go offline (for drivers)

4.2 Purpose of Location Data

For Passengers:

• Show nearby available drivers
• Calculate accurate trip routes and fares
• Provide real-time trip tracking for your safety
• Send notifications about driver arrival

For Drivers:

• Display your location to passengers during trips
• Match you with nearby trip requests
• Record trip routes for fare calculation

4.3 Location Permissions

• ACCESS_FINE_LOCATION: For precise location when using the app
• ACCESS_COARSE_LOCATION: For approximate location services

We do NOT use ACCESS_BACKGROUND_LOCATION. Your location is never tracked when the app is completely closed.

5. Data Sharing and Disclosure

5.1 With Other Users

• Passengers can see driver's name, photo, vehicle info, and real-time location during trips
• Drivers can see passenger's name, photo, pickup/dropoff locations during trips

5.2 With Service Providers

We share limited data with trusted third-party services:

• Firebase (Google): Authentication, real-time database, cloud messaging
• Google Maps: Route calculation and mapping services
• Payment Processors: For wallet and transaction processing

5.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or illegal activities

6. Data Retention

• Active Account Data: Retained while your account is active
• Trip History: Retained for legal and safety purposes as required by law
• Deleted Account Data: Permanently deleted within 30 days of account deletion request
• Payment Records: Retained as required by financial regulations

7. Your Rights and Choices

7.1 Access and Update

• View and update your personal information in the app settings
• Request a copy of your data

7.2 Delete Account

• Request account deletion at any time through app settings
• Contact us to request complete data deletion

7.3 Location Control

• Enable/disable location services in your device settings
• Note: Disabling location will limit app functionality

7.4 Notifications

• Control notification preferences in app settings

8. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• Secure Firebase authentication
• Regular security audits and updates
• Access controls and authentication protocols

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

My Driver is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending a notification for significant changes

Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

12. Compliance

This Privacy Policy complies with:

• Google Play Store Data Safety requirements
• Apple App Store Privacy Guidelines
• General Data Protection Regulation (GDPR) principles
• Local data protection laws

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By using My Driver, you acknowledge that you have read and understood this Privacy Policy.